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Chatwoot

An open-source and self-hosted customer engagement suite.

Available providers

Why use Chatwoot on Plural?

Plural helps you deploy and manage the lifecycle of open-source applications on Kubernetes. Our platform combines the scalability and observability benefits of managed SaaS with the data security, governance, and compliance benefits of self-hosting Chatwoot.

If you need more than just Chatwoot, look for other cloud-native and open-source tools in our marketplace of curated applications to leapfrog complex deployments and get started quickly.

Chatwoot’s websiteGitHubLicenseInstalling Chatwoot docs
Deploying Chatwoot is a matter of executing these 3 commands:
plural bundle install chatwoot chatwoot-aws
plural build
plural deploy --commit "deploying chatwoot"
Read the install documentation

Woot-logo

Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Deploy Deploy to DO

Maintainability CircleCI Badge Docker Pull Badge Docker Build Badge Commits-per-month Discord Huntr uptime response time Artifact HUB

Chat dashboard

Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

Features

Chatwoot supports the following conversation channels:

  • Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
  • Facebook: Connect your Facebook pages and start replying to the direct messages to your page.
  • Instagram: Connect your Instagram profile and start replying to the direct messages.
  • Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
  • Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard.
  • WhatsApp: Connect your WhatsApp business account and manage the conversation in Chatwoot.
  • Line: Connect your Line account and manage the conversations in Chatwoot.
  • SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
  • API Channel: Build custom communication channels using our API channel.
  • Email: Forward all your email queries to Chatwoot and view it in our integrated dashboard.

And more.

Other features include:

  • CRM: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
  • Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
  • Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox.
  • Private notes: Use @mentions and private notes to communicate internally about a conversation.
  • Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.
  • Conversation Labels: Use conversation labels to create custom workflows.
  • Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
  • Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
  • Multi-lingual support: Chatwoot supports 10+ languages.
  • Powerful API & Webhooks: Extend the capability of the software using Chatwoot’s webhooks and APIs.
  • Integrations: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.

Documentation

Detailed documentation is available at chatwoot.com/help-center.

Translation process

The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.

Branching model

We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

Deployment

Heroku one-click deploy

Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:

Deploy

Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.

DigitalOcean 1-Click Kubernetes deployment

Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.

Deploy to DO

Other deployment options

For other supported options, checkout our deployment page.

Security

Looking to report a vulnerability? Please refer our SECURITY.md file.

Community? Questions? Support ?

If you need help or just want to hang out, come, say hi on our Discord server.

Contributors ✨

Thanks goes to all these wonderful people:

Chatwoot © 2017-2023, Chatwoot Inc - Released under the MIT License.

How Plural works

We make it easy to securely deploy and manage open-source applications in your cloud.

Select from 90+ open-source applications

Get any stack you want running in minutes, and never think about upgrades again.

Securely deployed on your cloud with your git

You control everything. No need to share your cloud account, keys, or data.

Designed to be fully customizable

Built on Kubernetes and using standard infrastructure as code with Terraform and Helm.

Maintain & Scale with Plural Console

Interactive runbooks, dashboards, and Kubernetes api visualizers give an easy-to-use toolset to manage application operations.

Learn more
Screenshot of app installation in Plural app

Build your custom stack with Plural

Build your custom stack with over 90+ apps in the Plural Marketplace.

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Used by fast-moving teams at

  • CoachHub
  • Digitas
  • Fnatic
  • FSN Capital
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  • Mott Mac

What companies are saying about us

We no longer needed a dedicated DevOps team; instead, we actively participated in the industrialization and deployment of our applications through Plural. Additionally, it allowed us to quickly gain proficiency in Terraform and Helm.

Walid El Bouchikhi
Data Engineer at Beamy

I have neither the patience nor the talent for DevOps/SysAdmin work, and yet I've deployed four enterprise-caliber open-source apps on Kubernetes... since 9am today. Bonkers.

Sawyer Waugh
Head of Engineering at Justifi

This is awesome. You saved me hours of further DevOps work for our v1 release. Just to say, I really love Plural.

Ismael Goulani
CTO & Data Engineer at Modeo

Wow! First of all I want to say thank you for creating Plural! It solves a lot of problems coming from a non-DevOps background. You guys are amazing!

Joey Taleño
Head of Data at Poplar Homes

We have been using Plural for complex Kubernetes deployments of Kubeflow and are excited with the possibilities it provides in making our workflows simpler and more efficient.

Jürgen Stary
Engineering Manager @ Alexander Thamm

Plural has been awesome, it’s super fast and intuitive to get going and there is zero-to-no overhead of the app management.

Richard Freling
CTO and Co-Founder at Commandbar

Case Study – How Fnatic Deploys Their Data Stack with Plural

Fnatic is a leading global esports performance brand headquartered in London, focused on leveling up gamers. At the core of Fnatic’s success is its best-in-class data team. The Fnatic data team relies on third-party applications to serve different business functions with every member of the organization utilizing data daily. While having access to an abundance of data is great, it opens up a degree of complexity when it comes to answering critical business questions and in-game analytics for gaming members.

To answer these questions, the data team began constructing a data stack to solve these use cases. Since the team at Fnatic are big fans of open-source they elected to build their stack with popular open-source technologies.

Read full study

Fnatic’s Data Stack

Airbyte
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Clickhouse
Grafana
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FAQ

Plural is open-source and self-hosted. You retain full control over your deployments in your cloud. We perform automated testing and upgrades and provide out-of-the-box Day 2 operational workflows. Monitor, manage, and scale your configuration with ease to meet changing demands of your business. Read more.

We support deploying on all major cloud providers, including AWS, Azure, and GCP. We also support all on-prem Kubernetes clusters, including OpenShift, Tanzu, Rancher, and others.

No, Plural does not have access to any cloud environments when deployed through the CLI. We generate deployment manifests in the Plural Git repository and then use your configured cloud provider's CLI on your behalf. We cannot perform anything outside of deploying and managing the manifests that are created in your Plural Git repository. However, Plural does have access to your cloud credentials when deployed through the Cloud Shell. Read more.